IT Consultancy - Rules & Regulations

Consultation Policy

• Consultations are available Sunday through Thursday only.
• Consultation hours are from 5:00 PM to 8:00 PM.
• Consultations must be booked at least 48 hours (2 days) in advance.
• Consultations are not available on Fridays or Saturdays.

Service Policy

• Services are normally provided Sunday through Thursday only.
• Service hours are from 8:00 AM to 3:00 PM.
• Services must be booked at least 72 hours (3 days) in advance.
• Weekend services are available only by prior agreement and may incur additional charges.

Rescheduling & Cancellation

• Consultations must be rescheduled or cancelled at least 24 hours before the appointment.
• Services must be rescheduled or cancelled at least 24 hours before the appointment.

Pricing & Proposals

• All prices are provided in the official quotation or proposal.
• Additional work outside the agreed scope may require a revised quotation.

Payments

• Payment terms are defined in the proposal or invoice.
• Work may be delayed until required payments have been received and approved.

Refunds

• Refund requests are reviewed in accordance with the company's refund policy.

Customer Responsibilities

• Provide accurate information.
• Attend appointments on time.
• Provide requested documents or system access where required.

Confidentiality

Customer information and business data will be treated confidentially and used only for providing the requested services.

Acceptance

By accepting a proposal or proceeding with our services, you acknowledge that you have read and agreed to these Rules & Regulations.